Our people & teams

I have been working for Camelot for five years and can wholeheartedly say this is a fantastic company with fantastic people all working towards a common goal of ensuring we maximise returns to the Good Causes every week. This is something we are all very proud of and makes the working week feel like you're giving something back to society.

I work as a retail business manager within Camelot managing a team of executives in the South East who visit retail outlets in order to help them maximise their lottery offering and ultimately sales. Knowing we are working with some of the biggest FMCG brands, such as Lotto and Scratchcards, makes work a lot easier - although with big brands comes big responsibility and expectations.

The company is ever evolving and there are always opportunities to progress or try a different role within the company.

Ben Quance

Retail Business Manager

Retail Sales

Last November, after nearly 18 years in financial services, I was keen for a new career challenge and to broaden my industry experience. I was attracted to Camelot by its brand strength and the fact that it was an innovative, fresh-thinking and dynamic company. Moving from a role in the city felt a bit daunting but to be honest I have not looked back at all and certainly do not miss the long commutes!

My role as a Senior Project Manager in the Programmes division has seen me leading Camelot teams, third-party suppliers and partners through the complex development and testing of an exciting new game due to launch next year. I've been lucky enough to have been allocated the project right in its early stages so have played a part in putting together and seeking approval for its business case, and had the opportunity to observe and learn from market research discussion groups and usability testing of the game mechanic and customer experience.

I'm always impressed by the professionalism, passion and teamwork of those around me - people really do pull together to solve problems and overcome any barriers to delivery. I’m proud to be part of Camelot and part of the Programmes division. I feel both empowered, yet supported by my management, have been able to get involved in delivering change outside of my project – but mostly because, at the end of the day, I know that I’m helping to contribute to numerous Good Causes.

The overall rewards and benefits on offer really are market leading and for those prepared to work hard and go the extra mile, Camelot has plenty to offer in terms of immediate challenges, career development and recognition for a job well done.

Richard Gunson

Senior Project Manager

Programmes

I joined the Programmes department at Camelot as a Senior Project Manager in December 2009. The work has been fast-paced, innovative and rewarding. I work with an extremely talented group of people who are dedicated to delivering business-focused technology, maximising the player experience and returns to the Good Causes and supporting Camelot’s strategic vision. This year saw Camelot deliver the best returns to the Good Causes in a decade.

It is great to be part of the Programmes department of such a successful and well-respected company, where there is a stream of challenging, exciting projects, but also a drive for continuous improvement and recognition for all the hard work. My most memorable day has been a Programmes Team Building event, which included team challenges and community work.

Di Blazier

Senior Project Manager

Programmes

Camelot is a wonderful place to work, with a great buzz. In Finance, we work in an environment where people are very professional and work very hard...often long hours, but we all enjoy what we do.

Camelot encourages people's ambitions, while maintaining high standards. If you show you have ability, are enthusiastic and have passion about what you do, they will support you the best they can. Camelot’s certainly supported me in furthering my career prospects in working towards my CIMA qualification.

I've always wanted to work in a dynamic organisation where people value effort and professionalism, but also somewhere where the hard work is accompanied by a fun environment and Camelot is exactly this.

Neelem Mahmood

Acting Accountant

Finance

Camelot has a demand for insight that is much greater than anywhere I have worked before in over 20 years. Insight is at the heart of most commercial plans and activities so our team is involved in almost everything, and works with everyone. This means lots of work, often at pace. The team has great experience, a clear vision and a licence to add an independent view, so it's a great place to work.

Adrian Shaw

Senior Commercial Insight Manager – Portfolio & Category

Commercial Insight

I joined Camelot in 1994 at the start of what has been one of the most exciting and at times, challenging, journeys of my working life. Camelot has been the company that I've been – and still am – proud to work for over 16 years. It's a company that inspires and brings out the best in its staff - where else would you get the opportunity to attend lottery birthday parties with millionaires or get regular time to volunteer for a project close to your heart?

The IT department is a forward-thinking, fast-paced department that uses best-of-breed technology solutions, and ensures that staff have the necessary skills to implement and support them with the right training and career development opportunities available to all. The atmosphere is always supportive, enthusiasm high and we are results driven. With a team of over 110 people in the department we are responsible for ensuring that all National Lottery games and Scratchcards are available to play across multiple platforms, including at retail, and on the internet and mobile channels.

Starting as a Comms Supervisor managing the IT support for retailer networks, PCs and phones, I’ve also managed the Data Centre and implemented a Service Desk at Camelot that went on to win Service Desk of the Year. My current role has seen me build and develop the Service Management team. At the start of my working life at Camelot, I could never have envisaged that I would still be here today in the role that I'm in, but why move when you get the support, development opportunities and training to allow you to expand not just your career but yourself as a person too? I've spoken at industry events, trained as a NLP therapist, and learned Spanish to name but a few.

I've had three children since being at Camelot and I’ve only good things to say about the ongoing support I receive. Camelot gives working parents the flexibility to be able to strike a balance between doing a great job at work and having enough time to enjoy family life too.

Stephanie Roddy

Service Manager

IT

I joined Camelot in August 2005 and have been working within the Retailer Provisioning and Incident Management Centre team for four years now. My role within the department is Retailer Provisioning Representative and I'm part of a team of seven and a department of 27. Our team mainly looks after the all the independent outlets across the country that receive National Lottery equipment.

Our whole team has a dedication, passion and drive to ensure a maximum impact on the returns to the Good Causes.

It is a real pleasure knowing that we are not only helping the country's retail industry but also that we are generating money for the Good Causes by serving the nation's dreams.

Melissa Miles

Provisioning Representative

Customer Operations

My role within Camelot is Retailer Provisioning and Incident Management Centre Manager and involves managing two teams, one of 18 and one of 9 – that's 27 people in total. Both teams have pivotal roles within Customer Operations and the organisation, managing all in-store retail operations from the the installation of the lottery terminal to other events that occur throughout the lifecycle of the retailer selling The National Lottery within their stores.

It is essential all of the events are managed as efficiently seamlessly as possible, in order to maximise the return to the Good Causes throughout this lifecycle.

I joined Camelot in April 2010 and there were a number of elements that attracted me to the company – its reputation, professionalism, dedication and unique product offering of The National Lottery. Additionally, it is extremely rewarding being part of a company that is so focused on maximising returns to the Good Causes.

Since joining, I have seen and am now part of the commitment, drive and passion to ensure Camelot is managing The National Lottery to its maximum potential. It is great to be part of this forward-thinking organisation!

Jo Sangster

Retailer Provisioning and IMC Manager

Customer Operations

Dynamic, pioneering and inspiring, Camelot transforms lives - of National Lottery winners, of the beneficiaries of the Good Causes and of our staff.

We're licensed to run The National Lottery for the next decade, and are committed to maximising returns to the Good Causes in the most efficient and socially responsible way. We have more than 28,500 retailers nationwide to help us achieve our goals.

That's where you come in...

CEO Office

The Chief Executive Officer department serves the needs of the Board of Directors of the company.

Corporate Affairs

• Responsible for building and managing Camelot's corporate reputation and protecting its brand.
• Manages internal and external stakeholder relationships, including the Government, the Media, public interest groups, players, the National Lottery Commission, The National Lottery distributors and Camelot's staff.
• Identifies and manages reputational risks, whilst developing and implementing a Corporate Affairs strategy aligned with Camelot's wider business strategy and commercial objectives.
• Raises awareness of The National Lottery across a range of media at a national and local level, working with Marketing to promote games and distribution platforms along with special events including Rollovers and landmarks.
• Manages, supports and promotes winners, representing their best interests, ensuring a positive winner's experience.
• Works with the National Lottery Promotions Unit (NLPU) to raise awareness of Good Causes funding across the UK.
• Responsible for managing relationships at a policy level with the NLC, managing public policy issues, promoting Camelot's interests, and developing and implementing Camelot's organisation-wide Corporate Responsibility strategy.

Customer Operations

Provides efficient and engaging end-to-end support to all players and retail customers at agreed customer service and NLC standards.

Finance

• Ensures the business is financially sound, has robust accounting and reporting processes and delivers financial targets including profitability and returns to the Good Causes.
• All new initiatives and games are subject to financial appraisal and these projects require us to work closely with the business, helping senior teams to manage their budgets, evaluating opportunities and risks, and delivering overall financial targets.
• The Treasury team is responsible for collecting revenue every week from retailers, making payments to suppliers and prize-winners, and managing the cash position to maximise our return on investment.

Our people are key to the successful running of the Finance department, and benefit from the opportunity to work for a company which is high-profile but at the same time small enough to allow a greater level of direct involvement in key projects.

HR

The HR function is responsible for leading the development and implementation of Camelot’s People Strategy and associated advice, support and administration which supports the employee life-cycle from attraction to exit.

IT

• The IT department uses cutting-edge technology to provide the core IT services required to keep Camelot’s business processes working effectively and efficiently.
• This includes supporting the sales and distribution of thousands of products across the entire country to our network of over 28,500 retailers, as well as to our internet and mobile channels, processing in excess of 70 million transactions a week.
• In addition to retailers, the IT department supports the company's financial and HR processing, Contact Centre and Retail Management operations.

Legal

The Legal Department provides a comprehensive legal service to the business.

Marketing

• Provides the strategic and planning capability that underpins the growth of The National Lottery.
• Looks to meet and serve consumer-based insights, providing solutions or plans with which the wider commercial and operational organisation can operate.

Programmes

Responsible for the delivery of projects and programmes across the company, the Programmes department plays an integral role at Camelot.

With a primary objective of delivering the UK National Lottery pipeline, the department is composed of four main functional areas:

• Programme and project managers
• Strategic and solution architects
• Testers
• A Project Management Office that provides project governance and quality assurance.
• In addition to the UK National Lottery, the department also supports Camelot's corporate objectives and is currently working on the delivery of several key projects supporting Camelot's diversification agenda.

Property & Facilities

• Responsible for all property-related matters and for the provision and co-ordination of support services.
• Support services include Premises Security, Health & Safety, Catering, Hospitality and Vending, Preventative Maintenance, Cleaning, Reception & Switchboard, Post Room & Courier, Staff Transport & Travel, Reprographics, Waste, Archiving, Office Moves & Porterage.
• Our core objective is to provide a healthy and safe 'better than fit for purpose' working environment, with high quality, customer-focused support services that meet the demands of the business.
• The department provides varied and interesting work within a small and friendly customer-focused team, with every day a different challenge.

Propriety

• The Propriety Department is an independent, objective assurance and consulting activity designed to add value and improve the organisation's operations, and safeguard the integrity of The National Lottery.
• The department is responsible for assuring player protection and investigating customer complaints.

Sales

• Executes our consumer strategies through our national account, field sales and Contact Centre channels.
• Initiates new in-channel strategies, services and propositions that better meet consumer and retailer needs, working with the wider commercial and operational organisation.
• Drives perfect in-store execution of The National Lottery across our 28,500 retailers through availability, visibility, range and ease of play for our customers.
• Delivers execution of new game launches and brand tactical activity contributing to retail sales growth.

Supply Chain & Procurement

• Delivers maximum efficiency at minimum cost, supporting each of our 28,500-plus retail partners with a view to delivering over £5 billion sales per annum.
• Only by fully utilising Camelot's purchasing power in all areas of company expenditure, and through supplier development and the provision of an all-encompassing supply chain, can maximum cost efficiency and minimised risk be delivered.
• This is ensured through robust contracts, service level agreements and highly-leveraged internal and external relationships.

Camelot operates a Staff Forum, comprising of 12 elected representatives from nine constituencies across the business. Members represent employees during dialogue with senior managers. The Forum plays a vital role in staff communication, providing a platform for our employees to raise any issues through open and constructive debate.